Sheena Nign expects to get her vehicle back in a few weeks after taking her car to a full repair shop in Canton, Ohio for an oil change. U.C. IT, has in the past decided to change the oil and repair the car and was satisfied with the service. But when it broke, it was stressful because she drove to work every morning, picked up her children from school and only went on the road at weekends when she was no longer driving efficiently. She said Matthew Heffernan had been running the store and told her it would take "a couple of weeks" to repair the damage, but she expected it to be done.
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What happened when Nign turned up at Ziegler Tire to repair the vehicle, complete with new wheels, tires, brakes, suspension and other parts? After reuniting with him, he took it to downtown Canton, where it was repaired, and returned to his house on the east side of the city, at the corner of East Main Street and North Avenue, to transport it with various parts.
Nign, who is still affected by the chain of events, said he did not believe Ziegler Tire, which has its own parking lot, should remain open to business. Heffernan said she ran the business, which still belongs to him but no longer belongs to him, but she still runs it.
Heffernan said Friday that part of the back order was a legitimate issue beyond her control that delayed the repair work. Nign said he doubted he would get compensation for the $2,500 in reorders and $1,000 in unpaid taxes, but would be happy to be reimbursed only for the costs he incurred and related to the vehicle. He looks back and wonders what he could have done differently, and he didn't take the car to a dealership for repair.